Traveling with any airline involves planning, but even the best-laid plans can change. Whether it’s a personal emergency, a sudden change in schedule, or an unforeseen event, knowing the cancellation policy Hawaiian Airlines offers will help you navigate your options smoothly.
This detailed guide walks you through every essential detail—from cancellation timeframes and refunds to travel credits and how to cancel. If you’re booked with Hawaiian Airlines or planning to be, understanding this policy can make all the difference.
Overview of the Cancellation Policy Hawaiian Airlines Follows
The cancellation policy Hawaiian Airlines provides is designed to give travelers flexibility while still maintaining fare structure rules. In most cases, passengers can cancel their bookings with or without penalties depending on several factors, such as:
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Ticket type (refundable or non-refundable)
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Time of cancellation
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Booking method (direct or third-party)
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Reason for cancellation (voluntary or airline-initiated)
Each of these plays a role in determining whether you qualify for a refund or a travel credit.
Risk-Free Cancellation Within 24 Hours
Hawaiian Airlines supports a 24-hour cancellation policy, which allows passengers to cancel any flight within 24 hours of booking and receive a full refund—no questions asked.
Eligibility Conditions:
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The reservation must be made directly through Hawaiian Airlines (website, app, or call center).
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The departure date must be at least 7 days away from the time of booking.
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Applies to all fare types, including Main Cabin and Extra Comfort.
This provision is ideal for travelers who book impulsively or need to confirm arrangements before finalizing a trip.
Refundable Ticket Cancellation Rules
Under the cancellation policy Hawaiian Airlines enforces, refundable tickets offer the most flexibility. If you purchase a fully refundable fare, you can cancel your flight at any time before departure and receive a refund to your original form of payment.
Advantages of Refundable Fares:
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Full refund eligibility with no cancellation fee
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Refunds typically processed within 7–10 business days
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Best suited for business travelers or uncertain plans
However, these fares tend to be more expensive upfront compared to non-refundable tickets.
Non-Refundable Ticket Cancellations
If you bought a non-refundable ticket, you are not eligible for a monetary refund. Still, the cancellation policy Hawaiian Airlines allows you to receive travel credit equal to the ticket’s value (excluding some fees), which you can apply to a future booking.
Key Details:
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Credits are usually valid for 12 months from the date of issue.
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A cancellation fee may apply, although recent years have seen relaxed rules on certain routes.
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If you don’t cancel before the flight and don’t show up, the ticket value is forfeited.
You should always cancel ahead of time, even if you aren’t planning to travel.
How to Cancel a Hawaiian Airlines Flight
Canceling a flight with Hawaiian Airlines is a relatively simple process. The airline offers multiple cancellation channels to fit your needs:
1. Online via Website or App
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Visit HawaiianAirlines.com or use the mobile app.
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Log in and go to “Manage Flights.”
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Locate your reservation using your confirmation code.
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Click on “Cancel” and follow the prompts.
2. Phone Cancellation
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Call Hawaiian Airlines’ customer service if you need personalized assistance.
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Useful for complex itineraries or multi-city bookings.
3. At the Airport
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Visit the Hawaiian Airlines ticket counter for last-minute changes.
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Great for same-day cancellations or standby options.
After cancellation, always check your email for a confirmation notice and details about any travel credit issued.
Flight Credits and Their Terms
If you’re issued a flight credit, the cancellation policy Hawaiian Airlines outlines some clear rules for how and when you can use it.
Flight Credit Rules:
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Typically valid for one year from the issue date.
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Must be used by the same passenger listed on the original ticket.
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Cannot be transferred or sold.
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May not cover fare increases or additional fees on the new booking.
It’s best to keep track of the expiration date so you don’t miss the window to reuse your funds.
Cancellations Initiated by Hawaiian Airlines
In certain situations—like extreme weather, mechanical issues, or scheduling conflicts—Hawaiian Airlines may need to cancel your flight. According to the cancellation policy Hawaiian Airlines has in place, passengers in these cases are entitled to:
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A full refund
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Rebooking on the next available flight at no additional cost
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Travel credit if the refund is not requested
The airline generally notifies passengers by email or text and offers flexible options during such disruptions. If you’re impacted by a cancellation, respond quickly to secure your preferred solution.
No-Show Policy and Penalties
Missing your flight without cancellation can lead to complete loss of your ticket’s value. Hawaiian Airlines enforces a strict no-show policy, especially for non-refundable fares.
What Happens If You No-Show?
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No refund or credit is issued.
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You may lose the value of the entire booking.
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Elite status or insurance may not override the penalty.
To avoid this, always cancel your booking—even if it’s last minute—so you can retain some value.
Special Considerations: Medical Issues and Emergencies
Though not widely advertised, the cancellation policy Hawaiian Airlines sometimes accommodates passengers who cancel due to emergencies, medical reasons, or bereavement.
To request an exception:
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Contact customer service directly.
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Provide supporting documentation (doctor’s note, hospital records, etc.).
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Hawaiian Airlines may waive fees or extend credit validity at their discretion.
While not guaranteed, these requests are typically handled with compassion, especially for long-standing customers or loyalty program members.
Canceling Award Travel or Miles Bookings
If you booked your flight using HawaiianMiles, the cancellation policy Hawaiian Airlines has specific rules for mileage bookings:
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You can usually cancel an award ticket and have your miles reinstated for a small fee.
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Some tiers of loyalty status may waive this fee.
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Taxes and fees associated with the original ticket may be refunded.
Check your loyalty account for your current tier benefits and credit timelines.
Third-Party Bookings
If you purchased your ticket through an online travel agency or third-party booking site (like Expedia, Priceline, or a travel agent), your cancellation must usually go through them.
The cancellation policy Hawaiian Airlines may still apply, but the process is controlled by the third-party platform’s rules. Always read the terms at the time of booking.
Final Thoughts: Be Prepared and Stay Flexible
Understanding the cancellation policy Hawaiian Airlines offers puts you in control of your travel experience. Whether you’re booking a quick getaway or a long-haul vacation, knowing how to manage cancellations can protect your investment and minimize hassle.
Here are a few quick tips:
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Always check the fare conditions before purchasing.
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Take advantage of the 24-hour risk-free window.
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Cancel in advance to avoid a no-show penalty.
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Keep track of travel credit expiration dates.
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Don’t hesitate to contact customer service for unique situations.
By staying informed, you can travel with more confidence—knowing your options if your plans change.
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